Last updated: July 2026
These Terms and Conditions govern your use of The Iron Infusion Centre’s services and website (ironinfusion.co.uk). By booking an appointment, making a payment, or using our site, you agree to these terms.
The Iron Infusion Centre is a trading name of The Iron Infusion Centre Ltd, registered in England and Wales (Company No. 16700342).
Registered office:
4th Floor, Fitzrovia House, 153–157 Cleveland Street, London, W1T 6QW
Ware Clinic:
6–7 East Street, Ware, Hertfordshire, SG12 9HJ
London Clinic:
59 Mount Pleasant, London, WC1X 0AY
At our Ware clinic, regulated healthcare services are provided by The Iron Infusion Centre Ltd, which is registered with the Care Quality Commission (CQC).
At our London clinic, services are provided from Lanthorn Clinic, where regulated healthcare services are delivered under the CQC registration of Lanthorn Diagnostics Ltd.
Clinical services at both locations are delivered in accordance with applicable regulatory requirements, professional standards and clinical governance arrangements.
These Terms and Conditions should be read alongside our Privacy Policy.
All medical treatments are provided following an assessment by one of our doctors. Information provided on our website or marketing materials is for general guidance only and does not replace individual medical advice.
Treatment suitability is determined by the assessing clinician. The Iron Infusion Centre reserves the right to decline treatment where clinically inappropriate.
Appointment requests can be made via our website enquiry form, by phone, or by email. A doctor will review the information provided before treatment. Final suitability for intravenous iron is determined following clinical assessment and review of the relevant blood test results.
Appointment slots may be provisionally held while payment is arranged but are not confirmed until the required payment has been received. If payment is not received within the timeframe stated when the appointment is offered, the slot may be released for other patients to book.
Payment for blood tests and consultations is required at the time of booking.
For intravenous iron treatment, a deposit of £150 will be taken to secure your appointment, with the remaining balance payable before or on the day of treatment.
Prices are subject to change, but fees confirmed at the time of booking will be honoured.
Missed or late appointments may incur charges (see Cancellation and Refund Policy below).
Consultations and blood tests are paid in full at the time of booking. Consultation fees are non-refundable once the consultation has taken place.
For intravenous iron treatment, a £150 deposit is required to secure your appointment, with the remaining balance payable before or on the day of treatment.
Cancellations made more than 48 hours before the scheduled appointment will receive a full refund of the treatment deposit, or the deposit may be transferred to a future booking.
Cancellations made 24–48 hours before the scheduled appointment will incur a £50 cancellation fee, which will be deducted from the treatment deposit.
Cancellations made less than 24 hours before the appointment, or non-attendance, are non-refundable, and the treatment deposit will be retained.
Clinic cancellations: If we need to cancel or reschedule your appointment for any reason, you will be offered an alternative appointment or a full refund of any payment relating to services that have not yet been provided.
If our doctor determines that intravenous iron treatment is not suitable based on your medical history, blood results or clinical assessment, you may be offered an alternative or advised not to proceed.
A consultation fee remains payable where a clinical consultation and professional assessment have been provided.
If you are deemed unsuitable for intravenous iron treatment, any payment made specifically towards treatment, including the treatment deposit, will be refunded in full.
Blood results are typically reviewed by one of our doctors within 2–3 working days of collection.
You will be contacted if any further action or discussion is needed before proceeding with treatment.
Repeat blood tests are usually recommended approximately 6–8 weeks after your infusion to assess your response to treatment. Further follow-up or clinical review may be recommended where appropriate.
Following treatment, we normally send a brief discharge summary to your GP with your consent, to support continuity of care. If you prefer that your GP is not informed, please let us know in writing and your wishes will be respected, unless there is a legal or overriding safety reason to share information.
We take your privacy and confidentiality seriously. Personal and medical information is handled in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable professional guidance on confidentiality.
Your information is used for purposes including providing and managing your care, maintaining clinical records and meeting our legal, professional and regulatory obligations. Information may be shared with other healthcare professionals involved in your care, such as your GP, where appropriate and with your consent, unless there is a legal or safety requirement to share information without consent.
The Iron Infusion Centre Ltd acts as the Data Controller for personal and clinical information that it collects and processes in connection with its healthcare services.
At our Ware clinic, regulated healthcare services are provided by The Iron Infusion Centre Ltd under its own Care Quality Commission registration.
At our London clinic, regulated services are delivered from Lanthorn Clinic under the CQC registration of Lanthorn Diagnostics Ltd. Lanthorn Diagnostics Ltd may have separate data protection responsibilities for information it processes for its own operational, regulatory or clinical governance purposes.
For full details of how we collect, use, and protect your information, please see our Privacy Policy.
We take all reasonable steps to ensure patient safety and to provide a high standard of clinical care. All medical procedures carry some degree of risk, which will be discussed with you as part of the informed consent process prior to treatment.
The Iron Infusion Centre Ltd and its clinicians shall not be liable for any loss, damage, or injury arising from treatment, except where this results from negligence, breach of duty, or where liability cannot be excluded under applicable law.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under English law.
Patients are responsible for providing accurate and complete medical information and for informing us of any relevant changes to their health, medications or allergies prior to treatment. Failure to provide relevant information, or the provision of inaccurate information, may affect the safety or suitability of treatment. Nothing in these Terms and Conditions excludes or limits our responsibility to provide services with reasonable care and skill or any other liability that cannot lawfully be excluded.
The information provided on this website is for general educational purposes only and should not be taken as individual medical advice. It is not a substitute for professional consultation, diagnosis, or treatment by a qualified doctor.
While we make every effort to ensure the accuracy and currency of our content, The Iron Infusion Centre Ltd accepts no responsibility for any loss or damage resulting from reliance on information contained on this site.
Access to the website may occasionally be suspended or restricted for maintenance or updates, and we do not guarantee that the site will be uninterrupted, error-free, or free from viruses.
All text, images, and other content are the intellectual property of The Iron Infusion Centre Ltd and may not be copied or reproduced without prior written permission.
We take all feedback and complaints seriously. If you have any concerns about your care or experience, please contact us at:
Your complaint will be handled in accordance with our complaints procedure. We will acknowledge your complaint within 3 working days and aim to investigate and respond promptly and professionally.
All complaints are handled confidentially and will not adversely affect your future care.
The Care Quality Commission (CQC) regulates health and social care services in England. Although the CQC does not investigate individual complaints on behalf of patients, you may share information or concerns about the care you have received directly with the CQC.
These Terms and Conditions and any dispute or claim arising from them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
By using our services or website, you agree that any disputes will fall under the exclusive jurisdiction of the courts of England and Wales.
No referral needed — a GP will review your details before confirming your appointment
We’ll only use your details to respond to your enquiry and arrange your appointment. See our Privacy Policy
Cold hands & feet – Feeling unusually cold, especially in the extremities
Restless legs – An uncomfortable urge to move the legs, often worse at night
Frequent infections – Low iron can weaken the body’s ability to fight illness
Unusual cravings – Some people develop cravings for non-food items (a condition known as pica)
Hair thinning or loss – Shedding more than usual, or noticing patchy thinning
Brittle nails – Nails that split, chip, or break easily
Pale or dull skin – A washed-out or tired appearance due to lower haemoglobin
Dry skin – Skin may feel rough or less vibrant when iron levels are low
Tiredness & fatigue – Feeling drained, even after rest or sleep
Shortness of breath – Struggling with physical activity due to reduced oxygen levels
Poor exercise tolerance – Finding it harder to keep up with usual routines or workouts
Palpitations – Awareness of a racing or irregular heartbeat when iron is low
Brain fog & poor focus - Trouble focusing, forgetfulness, or feeling mentally sluggish
Headaches – Low oxygen delivery can lead to frequent or unexplained headaches
Dizziness & light-headedness – A common result of reduced oxygen in the blood
Low mood & irritability – Iron deficiency can affect emotional balance and resilience