Last updated: October 2025
These Terms and Conditions govern your use of The Iron Infusion Centre’s services and website (ironinfusion.co.uk). By booking an appointment, making a payment, or using our site, you agree to these terms.
The Iron Infusion Centre is operated by The Iron Infusion Centre Ltd, registered in England and Wales (Company No. 16700342).
Registered office: 4th Floor, Fitzrovia House, 153–157 Cleveland Street, London, W1T 6QW
Clinic location: 6–7 East Street, Ware, Hertfordshire SG12 9HJ
All clinical services are currently provided under the Care Quality Commission (CQC) registration of Stanilov Medical Ltd – trading as SML Surgical Care (Provider ID: 1-21961413528), managed by Dr Noyko Stanilov (MD, FRCS, MSc, PhD), Registered Manager.
All medical treatments are provided following an assessment by one of our doctors. Information provided on our website or marketing materials is for general guidance only and does not replace individual medical advice.
Treatment suitability is determined by the assessing clinician. The Iron Infusion Centre reserves the right to decline treatment where clinically inappropriate.
Appointment requests can be made via our website enquiry form, by phone, or by email. A doctor will review your information and confirm suitability before an appointment is offered.
Payment for blood tests and consultations are required at the time of booking.
Prices are subject to change, but fees confirmed at the time of booking will be honoured.
Missed or late appointments may incur charges (see Cancellation and Refund Policy below).
More than 24 hours notice: full refund or free rebooking.
Non-attendance without notice or cancellation less than 24 hours notice: For blood tests, consultations, or review appointments, the full fee will be charged. For intravenous iron treatments, the deposit will be retained.
Deposits: Deposits for intravenous iron treatments are non-refundable if cancellation is made less than 24 hours before the appointment, but may be transferred to a future booking at our discretion.
Clinic cancellations: If we need to cancel or reschedule your appointment for any reason, you will be offered the next available appointment or a full refund.
If our doctor determines that intravenous iron treatment is not suitable based on your medical history, blood results or clinical assessment, you may be offered an alternative or advised not to proceed.
A consultation fee may still apply to cover the time and professional assessment provided.
If you are deemed unsuitable for treatment after booking, any deposits or payments for treatment will be refunded in full.
Blood results are typically reviewed by one of our doctors within 2–3 working days of collection.
You will be contacted if any further action or discussion is needed before proceeding with treatment.
A follow-up appointment is usually recommended 4–6 weeks after your infusion to review your response and discuss any repeat testing if appropriate.
Following treatment, we normally send a brief discharge summary to your GP to support continuity of care.
If you prefer that your GP is not informed, please let us know in writing — your wishes will be fully respected.
We take your privacy and confidentiality seriously. All personal and medical data are handled in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, as well as the General Medical Council’s guidance on confidentiality.
Your information is used solely for the purpose of providing and managing your care, maintaining our clinical records, and meeting our legal and regulatory obligations.
Information may be shared with other healthcare professionals involved directly in your treatment — such as your GP — unless you request otherwise.
Data Controller and Governance
All clinical and patient information collected during your care is managed under the data protection framework of Stanilov Medical Ltd (trading as SML Surgical Care), who is the registered Data Controller responsible for determining how and why your information is processed.
The Iron Infusion Centre Ltd acts as a Data Processor on behalf of SML Surgical Care, providing care and handling information in accordance with SML’s policies, the UK General Data Protection Regulation (UK GDPR), and the Data Protection Act 2018.
We process and access patient data only for the purpose of delivering your clinical care and meeting our contractual obligations to SML Surgical Care. We do not use or retain your information for any promotional, marketing, or unrelated purpose.
Upon termination of our subcontracting arrangement, all patient data remain under the control of SML Surgical Care. The Iron Infusion Centre Ltd will return or securely delete any copies of patient data in its possession unless authorised by SML Surgical Care to transfer data for continuity of care.
For full details of how we collect, use, and protect your information, please see our Privacy Policy.
Every effort is made to ensure patient safety and high standards of care. All medical procedures carry some degree of risk, which will be discussed with you prior to treatment as part of the consent process.
The Iron Infusion Centre Ltd and its clinicians accept no responsibility for loss, damage or injury arising from treatment, except where this results from proven negligence.
Patients are responsible for providing accurate medical information and promptly informing us of any changes to their health, medications or allergies before treatment.
The information provided on this website is for general educational purposes only and should not be taken as individual medical advice. It is not a substitute for professional consultation, diagnosis, or treatment by a qualified doctor.
While we make every effort to ensure the accuracy and currency of our content, The Iron Infusion Centre Ltd accepts no responsibility for any loss or damage resulting from reliance on information contained on this site.
Access to the website may occasionally be suspended or restricted for maintenance or updates, and we do not guarantee that the site will be uninterrupted, error-free, or free from viruses.
All text, images, and other content are the intellectual property of The Iron Infusion Centre Ltd and may not be copied or reproduced without prior written permission.
We take all feedback and complaints seriously. If you have any concerns about your care or experience, please contact us:
📧 [email protected]
Your complaint will be handled in accordance with the Complaints Policy of Stanilov Medical Ltd (trading as SML Surgical Care), under whose Care Quality Commission (CQC) registration our services are provided.
We will acknowledge your complaint within 5 working days and aim to resolve it promptly and professionally.
All complaints are handled confidentially and will not affect your future care.
If you remain dissatisfied after our response, you may escalate your concern to the Care Quality Commission (CQC), who regulate independent healthcare providers in England.
These Terms and Conditions and any dispute or claim arising from them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
By using our services or website, you agree that any disputes will fall under the exclusive jurisdiction of the courts of England and Wales.
No referral needed — a GP will review your details before confirming your appointment
We’ll only use your details to respond to your enquiry and arrange your appointment. See our Privacy Policy
Cold hands & feet – Feeling unusually cold, especially in the extremities
Restless legs – An uncomfortable urge to move the legs, often worse at night
Frequent infections – Low iron can weaken the body’s ability to fight illness
Unusual cravings – Some people develop cravings for non-food items (a condition known as pica)
Hair thinning or loss – Shedding more than usual, or noticing patchy thinning
Brittle nails – Nails that split, chip, or break easily
Pale or dull skin – A washed-out or tired appearance due to lower haemoglobin
Dry skin – Skin may feel rough or less vibrant when iron levels are low
Tiredness & fatigue – Feeling drained, even after rest or sleep
Shortness of breath – Struggling with physical activity due to reduced oxygen levels
Poor exercise tolerance – Finding it harder to keep up with usual routines or workouts
Palpitations – Awareness of a racing or irregular heartbeat when iron is low
Brain fog & poor focus - Trouble focusing, forgetfulness, or feeling mentally sluggish
Headaches – Low oxygen delivery can lead to frequent or unexplained headaches
Dizziness & light-headedness – A common result of reduced oxygen in the blood
Low mood & irritability – Iron deficiency can affect emotional balance and resilience