Last updated: October 2025
The Iron Infusion Centre is a private healthcare provider based in Ware, Hertfordshire. Iron infusions are provided by Dr Bhavini Patel (GMC No: 7293975) and Dr Nick Mulrenan (GMC No: 7177283), both GMC-registered General Practitioners.
Clinical services are delivered under the Care Quality Commission (CQC) registration of Stanilov Medical Ltd – trading as SML Surgical Care (Provider ID: 1-21961413528), managed by Dr Noyko Stanilov (MD, FRCS, MSc, PhD), Registered Manager. The Iron Infusion Centre operates in partnership with SML Surgical Care for clinical governance and CQC compliance.
Administrative, website, and marketing activities are managed by The Iron Infusion Centre Ltd.
Our contact details:
A: 6-7 East Street, Ware, Hertfordshire SG12 9HJ
E: [email protected]
T: 01920 633 050
Data protection responsibilities
The Iron Infusion Centre Ltd is registered with the Information Commissioner’s Office (ICO) as a Data Controller for administrative, website, and other non-clinical information.
Clinical and patient information relating to healthcare services is controlled by Stanilov Medical Ltd (trading as SML Surgical Care), under whose CQC registration our medical services are delivered. The Iron Infusion Centre Ltd acts as a Data Processor on behalf of SML Surgical Care for the handling of clinical and patient information, and as an independent Data Controller for administrative, enquiry, and website-related data.
When you use our website, contact us, or attend an appointment, we may collect the following types of information:
Personal details – name, address, date of birth, phone number, email address.
Medical information – relevant medical history, symptoms, allergies, test results, and referral information.
Administrative details – payment and invoicing information, insurance details (where applicable).
Technical data – your IP address, browser type, and anonymised analytics data (via Google Analytics 4 (GA4)).
Communication records – enquiries, emails, or messages exchanged with our clinic team.
We collect this information to provide safe and effective healthcare, manage appointments and billing, and improve our website and services.
We use your information to:
Book and manage appointments – including consultations, blood tests, and treatments.
Provide safe, evidence-based medical care – ensuring that your assessment and treatment are appropriate for your clinical needs.
Communicate with you – about appointments, treatment plans, results, and follow-up care.
Maintain accurate clinical records – as required by medical and legal standards.
Process payments and invoices – for consultations, investigations, and treatments.
Meet our legal and regulatory obligations – including those of the Care Quality Commission (CQC), General Medical Council (GMC), and HM Revenue & Customs (HMRC).
We will never sell or share your information for marketing or commercial gain.
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we must have a lawful basis to collect and use your personal information.
The lawful bases we rely on are:
Provision of healthcare (Article 9(2)(h)) – for the assessment, diagnosis, and treatment of health conditions, and the management of healthcare systems and services.
Performance of a contract (Article 6(1)(b)) – when you book or receive a consultation, investigation, or treatment with us.
Legitimate interests (Article 6(1)(f)) – for essential administrative purposes, such as appointment reminders, quality monitoring, and responding to enquiries.
Legal obligations (Article 6(1)(c)) – where we are required by law to retain or share information (e.g. with the CQC, GMC, HMRC, or insurers).
Consent (Article 6(1)(a)) – only when you have explicitly agreed to optional communications, such as marketing updates.
We process medical information as special category data under Article 9(2)(h) (provision of health or social care).
We only collect the minimum information necessary to deliver safe, effective care and meet our professional and regulatory duties.
We only share your information when it is necessary for your care, for administrative purposes, or when required by law.
We will never sell or disclose your information for marketing purposes.
Your information may be shared with:
Healthcare professionals involved in your care – for example, your GP or other specialists, when appropriate and with your consent (unless there is a legal requirement to share).
Accredited laboratories – for arranging blood tests and reviewing results.
Regulatory and professional bodies – such as the Care Quality Commission (CQC), General Medical Council (GMC), or HM Revenue & Customs (HMRC), when legally required to do so.
Service providers and data processors – including our secure clinical software, email, and IT system providers, who help us deliver our services and are bound by strict confidentiality and data protection agreements.
Legal or insurance bodies – where disclosure is necessary to establish, exercise, or defend legal claims, or to comply with indemnity and audit requirements.
Where you have asked us not to share information with your GP, we will respect this unless there is a serious risk to your safety or that of others.
All third parties are required to handle your information securely and in accordance with the UK GDPR and Data Protection Act 2018.
We take data security seriously and use technical and organisational measures to protect your information in accordance with the UK GDPR and Data Protection Act 2018.
Clinical records are stored securely in electronic systems that meet UK healthcare data standards, with access restricted to authorised clinical staff only.
Administrative and payment records are held in secure, encrypted systems and retained in accordance with HMRC and professional record-keeping requirements.
Emails and electronic communications are transmitted using encrypted or secure servers.
Data hosting is located within the UK or EEA, and any approved third-party processors are contractually bound to maintain confidentiality and data protection standards.
Health records are retained for a minimum of 8 years after the last episode of care, in line with Department of Health guidelines.
After the retention period, information is securely deleted or anonymised so it can no longer identify you.
Under the UK General Data Protection Regulation (UK GDPR), you have several rights regarding the personal information we hold about you.
You may exercise these rights at any time by contacting us at [email protected].
You have the right to:
Access your information – to request a copy of the personal or medical information we hold about you.
Request correction – to ask us to correct any inaccurate or incomplete information.
Request erasure – to ask for your data to be deleted where it is no longer required, or where you have withdrawn consent (except where we are required by law to retain it).
Restrict or object to processing – to limit how we use your data in certain situations.
Request data transfer – to obtain your data in a structured, commonly used electronic format, or have it transferred directly to another healthcare provider.
Withdraw consent – to withdraw consent for communications or marketing at any time (without affecting the lawfulness of any prior processing).
We aim to respond to all data access or correction requests within one month, in accordance with UK GDPR requirements.
If you have concerns about how we handle your information, you also have the right to contact the Information Commissioner’s Office (ICO):
www.ico.org.uk
Telephone: 0303 123 1113
Our website uses cookies to help it function correctly, analyse traffic, and improve the user experience.
Cookies are small text files stored on your device when you visit our site.
You can manage or disable cookies at any time through your browser settings. For more information, please see our Cookie Policy, which explains what cookies we use and how you can control them.
We do not use your contact details for marketing purposes, and we do not send marketing or promotional emails.
Your information is used solely to manage your enquiry, appointment or ongoing care with The Iron Infusion Centre.
We do not sell, share or disclose your information to any third parties for marketing.
If you have concerns about how we handle your personal information, please contact us first at [email protected] so we can address the issue promptly.
If you remain dissatisfied after our response, you have the right to raise your concern with the Information Commissioner’s Office (ICO), who regulate data protection in the UK:
W: www.ico.org.uk
T: 0303 123 1113
Clinical records created in connection with your care at The Iron Infusion Centre are held under the data-controller responsibility of Stanilov Medical Ltd (trading as SML Surgical Care). The Iron Infusion Centre Ltd acts as a Data Processor and is contractually bound to follow SML Surgical Care’s data protection policies.
When our subcontracting arrangement with SML Surgical Care ends, all patient data remain under SML Surgical Care’s control. Any future migration or transfer of patient data to another system or provider will only occur with SML’s authorisation and in compliance with UK GDPR, using secure transfer protocols and, where required, patient consent.
This Privacy Policy and any dispute or claim arising from it (including non-contractual matters) shall be governed by and construed in accordance with the laws of England and Wales.
By using our services or website, you agree that any disputes relating to data protection or privacy shall fall under the exclusive jurisdiction of the courts of England and Wales.
No referral needed — a GP will review your details before confirming your appointment
We’ll only use your details to respond to your enquiry and arrange your appointment. See our Privacy Policy
Cold hands & feet – Feeling unusually cold, especially in the extremities
Restless legs – An uncomfortable urge to move the legs, often worse at night
Frequent infections – Low iron can weaken the body’s ability to fight illness
Unusual cravings – Some people develop cravings for non-food items (a condition known as pica)
Hair thinning or loss – Shedding more than usual, or noticing patchy thinning
Brittle nails – Nails that split, chip, or break easily
Pale or dull skin – A washed-out or tired appearance due to lower haemoglobin
Dry skin – Skin may feel rough or less vibrant when iron levels are low
Tiredness & fatigue – Feeling drained, even after rest or sleep
Shortness of breath – Struggling with physical activity due to reduced oxygen levels
Poor exercise tolerance – Finding it harder to keep up with usual routines or workouts
Palpitations – Awareness of a racing or irregular heartbeat when iron is low
Brain fog & poor focus - Trouble focusing, forgetfulness, or feeling mentally sluggish
Headaches – Low oxygen delivery can lead to frequent or unexplained headaches
Dizziness & light-headedness – A common result of reduced oxygen in the blood
Low mood & irritability – Iron deficiency can affect emotional balance and resilience